Term and Condition

A. Payment Term and Condition

Telegraphic/ Swift Wire Transfer (T/T)

50% down payment in advance is required to start the production. The rest of the payment has to be done upon invoice after container loaded. Original documents will be sent to the consignee upon receipt the transfer.

B. Order System

1. Sample Request

We accept free sample if the sample cost is maximum USD 20.00. More than that, sample cost and all related charge such extra packaging cost and transportation cost would be customer’s responsibility unless the order had been confirmed.

2. Retail

For Retail Order (maximum 10 pcs, if more than 10 pcs is same as LCL) by air freight to airport. Importers must pay the air forwarding cost.

Cost of Furniture + Air Freight per cubic meter + Forwarder Fees

3. FCL (Full Container Loading)

Minimum order is 1 x 20′ container with contains of assorted items

C.  Packing System

1. Option one: Stereo foam, plastic and doubled single face carton wrapping.

2. Option two: Stereo foam, plastic, single face and boxes.

D. Production Period

• 1 x 20 ft container will be 6 weeks maximum.
• 1 x 40 ft container will be 8 weeks maximum.

Order will be processed after receiving copy transfer T/T.

E. Production Term

1. Material

We are producing our furniture in Mahogany and Mindy. All woods are kiln-dried to reach moisture content:

• 1 – 2 cm thickness MC max 12 %
• 3 – 4 cm thickness MC max 15 %
• 5 cm thickness and up MC max 18 %

However, moisture content in Indonesia is always influenced by the weather surrounding and also the thickness of the wood itself.

2. Finishing system

• Nitro Cellulose System lacquer/varnish, and duco/solid color as standard system
• Others follow customs standard as long as available in Indonesia.

F. Design

We offer various collections and we accept custom design from customer.

G. Complain Policy

In rarely case of quality complain, customer must notice within 15 days from the arrival date of container. All complain after 15 days will not be treated regardless of their value.

All claims must be followed by full form as indicate below:

• A detailed fulfilled “damage report” form supplied by CV.Furniture of Indonesia for each item and each pieces
• Photos of each damage item showing specific damage or defect taken from side, front and back angle.
• A statement letter from customer stating that customer will keep the damage furniture for possible inspection until claim is settled. All claims can never exceed FOB Indonesia sales prices.

CV.Furniture of Indonesia will not take any responsibility of claims in the following consideration:

• Claims is not followed by clear and full filled form
• Claims are made more than 15 days after arrival date of container
• Customer has due outstanding payment. Once payment is settled, then claims will be proceeded.
• Claim because of transportation problem. CV. Furniture of Indonesia will only available to discuss claims because of manufacturing fault. These must be proved by a clear photograph.